A focused enquiry is easier for a hotel or host to answer than “Is it wheelchair accessible?” Describe the tasks and measurements that matter, and ask for a response about the exact accommodation.
Include the essentials
Give the dates, property name and room or apartment being considered. Explain whether you use a wheelchair indoors, a scooter outdoors or both. Include the equipment dimensions needed to assess the route. You do not need to send a full medical history to establish doorway widths or bathroom layout.
Adapt this message
We are considering [dates] in [exact room or apartment]. Before booking, please confirm the following for that unit.
Our equipment is [width, length and relevant turning needs]. Please send the clear entrance and lift-door widths, lift dimensions, and a video from the vehicle drop-off to the room.
We need [bed approach and bathroom requirements]. Please provide photographs showing the bed space, shower entrance, toilet position and any fixed screens or steps.
Please confirm how we collect the key, where equipment can be stored and charged, and whether our hired equipment can be delivered to the room. If any requirement cannot be met, please tell us before we book.
Turn the reply into a decision
Check that every essential question has an answer. “We welcome wheelchair users” is friendly but does not answer a measurement request. If a photograph is unclear, ask which part it shows. Make sure the room can be reserved as that exact category and ask what happens if it becomes unavailable.
Keep the confirmation with the booking
Retain the dated reply, photographs and reservation details together. Reconfirm if the room category changes or your equipment requirements change. For a rental platform, use the booking’s messaging system where possible so the conversation stays attached to the reservation. Read our apartment guide for the practical checks behind this enquiry.
Prepared 5 September 2026. This guide helps you organise enquiries; suitability must be confirmed for your equipment, accommodation and travel arrangements.
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Search results may include nearby properties. Confirm the exact location, room, step-free route and bathroom requirements directly before booking. A listing is not an accessibility assessment.
Before you travel
Reconfirm all important arrangements directly with the airline, hotel, transfer company or equipment provider. Requirements and facilities can change.