Plan the transfer around the traveller, wheelchair or scooter, companions and luggage rather than selecting a vehicle by passenger count alone.
Choose the right vehicle
Confirm whether the traveller transfers into a vehicle seat or remains in their wheelchair. Give the operator occupied dimensions and weight, transfer method, passenger numbers and luggage. A large scooter or powerchair can materially reduce usable storage space.
Read the transfer planning guide
Book with evidence
Request the vehicle type, restraint arrangements, meeting point, delay procedure and emergency contact in writing. Confirm adaptations and wheelchair capacity directly with the provider.